Your personal data:

What we need
East Training and Consultancy Ltd will be what is known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information. This does however include name, address, email and company employed by.
Why we need it
We need to know your basic personal data in order to provide you with consultancy/training services in line with an overall contract. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.
What we do with it
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.
We have a Data Protection policy in place to oversee the effective and secure processing of your personal data.
How long we keep it
We will retain your data for the duration of our work with you. Once we are no longer working with you, we will retain your contact details for up to 5 years in case we need to work together again. You have the right to request that we delete your data within the retention period if you wish. We will complete a biannual audit on the data held and delete/anonymise your data as appropriate. More information on our retention schedule can be found on our website.
What are your rights?
If at any point you believe the information we process on you is incorrect, you can request to see this information and also have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our staff member responsible for Data Protection (contact details below), who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
Our staff member responsible for Data Protection is Kate Robinson and you can contact her at kate@etcltd.org.uk or on 01673 849992